Here’s a summary of what customers describe about Jim Massey’s Cleaners McQueen Crossing:
Pricing:
- No specific prices are mentioned in the reviews
Services:
- Dry cleaning
- Laundry services (specific types not detailed)
- Willingness to ship items to customers who have moved away
Quality of Service:
- Consistently described as excellent
- Prompt service mentioned
Staff and Customer Service:
- Highly praised for being friendly, courteous, and professional
- Knowledgeable about services offered
- Willing to go above and beyond (e.g., shipping clothes to a former customer for free)
- Provide detailed descriptions of services to new customers
Facility:
- No specific details about the facility are mentioned in these reviews
Additional Notes:
- Team proactively contacts customers about unclaimed items
- Consistent quality of service both in-person and over the phone
Overall Satisfaction:
- Very high
- Customers express intention to return
- Appreciation for the team’s professionalism.
Customer satisfaction varies, but Jim Massey’s Cleaners McQueen Crossing excels among all others providing dry cleaning and laundry services. This business has always been great with customer service any time of the day in-store and over the phone. The friendly, courteous, and knowledgeable staff really adds to the customers’ positive experiences. What really tells, however, is the commitment to over-servicing: proactively informing of unclaimed items and sometimes free shipping when their customers relocate. No specific pricing is mentioned, but overall satisfaction would suggest good value for the services provided. Consistently positive experiences across various customer touchpoints point to well-trained staff and a strong customer service culture. In this way, Jim Massey’s Cleaners McQueen Crossing has earned a loyal clientele based on quality cleaning services combined with superior personal attention. It is a trustworthy option, attentive to the needs at hand.
