From the customer reviews of Governors Drive Cleaners And Laundry:
Prices:
- Described as “fair,” “affordable,” and “great price”
- Specifically noted as reasonable for cushion covers compared to competitors
- No specific dollar amounts mentioned in reviews
Services:
- Dry cleaning
- Stain removal (noted success with difficult stains)
- Alterations
- Pressing
- Cushion cover cleaning
- Comforter cleaning
- Same-day service (if dropped off before 10 AM)
- Next-day service (for items after 10 AM)
Staff & Customer Service:
- Consistently praised for friendliness
- Personal touch (remember customers’ names)
- Ask about customers’ families
- Help carry items to cars
- Female staff specifically mentioned (“the ladies”)
- Handle customer satisfaction issues promptly
Quality:
- Superior stain removal
- Careful handling of delicate items
- Willing to redo work if not satisfactory
- Return forgotten money in pockets
- Offer refunds/store credit for damages
Business Practices:
- Long-standing business (customers mention using for 20+ years)
- Local small business
- Compensation policy for damaged items
- Store credit offered
Customer Loyalty:
- Multiple long-term customers (5-20 years)
- Customers switched from other cleaners
- Strong repeat business
- Highly recommended by customers
Facility:
- Clean environment noted
- Professional atmosphere
Location:
- Huntsville area
- Compared favorably to cleaners in Atlanta, Marietta, and Charlotte
Overall Impression:
A well-established, customer-focused dry cleaning business with strong emphasis on quality service and customer relationships. While specific prices aren’t mentioned, customers consistently praise the value for money and quality of work. The business stands out for its personalized service and willingness to correct any issues.
