Here’s a summary of what customers describe about Tri-City Cleaners:
Quality of Service:
- Generally highly praised for dry cleaning quality
- Successful in cleaning and restoring various items, including:
- A semi-formal dress that looked “newer” after cleaning
- A mildewed military jacket restored to look “new again”
- Removal of yellow stains from a tux collar
Customer Service:
- Mostly positive experiences reported
- Staff described as professional, friendly, and helpful
- Specific employees (e.g., Angela) mentioned for excellent service
- Greet customers with a smile
Timeliness:
- Clothes are ready on the promised day
Pricing:
- One customer mentioned paying $27 for cleaning a semi-formal dress
- Described as having “great pricing” by one reviewer
- Accept credit cards (noted as an advantage over a competitor)
Alterations:
- Mixed reviews on alteration services
- One very negative experience reported with uneven sleeves and poor fitting
Additional Services:
- Button repairs mentioned (tightening a loose button on a suit jacket)
Business Details:
- Serving Columbus for over 50 years
- Family-run business
- Offers email registration for special offers and notifications
Comparison to Competitors:
- Favorably compared to ACE Cleaners by one customer
Notable Experiences:
- Successfully cleaned a military jacket for a funeral
- Improved the appearance of a clearance-bought dress for a homecoming event
Areas for Improvement:
- One very negative review about alterations suggests inconsistency in this service
Overall Customer Satisfaction:
- Mostly positive, with several customers expressing long-term loyalty
- Some customers mention they will return for future services
In conclusion, Tri-City Cleaners appears to have a strong reputation for quality dry cleaning services and customer care. The business is praised for its ability to handle both routine cleaning and more challenging items. While pricing is generally considered favorable, only one specific price ($27 for a dress) was mentioned. The majority of customers report positive experiences, particularly with the dry cleaning service and staff interactions. However, the mixed feedback on alterations suggests this might be an area for improvement. The longevity of the business and its ability to retain customers for years indicate overall customer satisfaction with their services.
