Here’s a summary of what customers describe about Elite Cleaners:
Pricing:
- Described as “on par with competition in the area”
- One customer noted prices are about 3.5 times higher than what they were used to in Houston
- Coupons are offered for repeat business
Quality of Service:
- Successfully cleaned mildew from faux fur coats
- Effectively removed a stain from a white shirt
- Shirts are well-pressed and starched
- Described as “fast” and “tech-savvy”
Customer Service:
- Staff is described as very polite and friendly
- Attentive to details (found and returned gloves in a coat pocket)
- Willing to re-service items free of charge if not up to standard
- Stand behind their service quality
Reliability:
- Successfully cleaned difficult items (mildewed faux fur coats, stained white shirt)
- Delivered expected results on re-serviced items
Additional Features:
- Free pickup and delivery services (mentioned in business description)
- Next day service and free rush service (mentioned in business description)
- Drive-thru services at Springdale location (mentioned in business description)
Overall Satisfaction:
- Customers highly recommend the business
- One customer described the service as living up to the “Elite” name
- No complaints reported in the provided reviews
Although not mentioning prices, Elite Cleaners is indeed an upscale cleaner that has great service. People like them because they pay attention to details and, should there be a problem, will fix it. They also do a good job with difficult cleaning tasks. This business appears to justify the higher prices of service by providing quality and taking care of its customers.
