Here’s a summary of what customers describe about Big Ben Cleaners & Sugar Creek Laundry:
Pricing:
- Described as “a little on the pricey side” for the biggest washers
- Dryers: $1.75 dried 2 large loads of clothes (one customer’s experience)
- Some price increase noted, but considered in line with other laundromats
- Free dryer use Monday through Friday 8am-4pm if clothes are washed there
Services:
- Self-service laundry
- Drop-off service available
- Wash/dry/fold service at reasonable rates
Facility:
- Very clean and organized
- New/newer equipment
- Both commercial and regular front-loading washers available
- Huge dryers that work very well
- Clean restrooms
- Mini pantry for leaving/taking food and paper goods
Equipment:
- Most machines in good working order (only a couple noted as out of order)
- Some machines are ‘phone pay’ enabled
- Dryers noted for their effectiveness
Staff and Customer Service:
- On-site staff keeps the facility clean and equipment maintained
- Staff described as very friendly and helpful
- Instances of staff going “above and beyond” to help customers
Special Features:
- Free wash and dry every 2nd Tuesday of the month during certain hours
- Community support offering (details not specified)
- Vending machine (noted as empty in one review)
Convenience:
- Open late (at least one customer visited in the middle of the night)
Overall Satisfaction:
- Generally high
- Multiple customers highly recommend the laundromat
- Repeat customers noted
Big Ben stands out in the community for its cleanliness, modern machines and customer-friendly policies. Prices for the large washers are a little high, according to customers, but a good value given free dryer use during certain weekday hours.
From the laundry area down to the restrooms, the consensus speaks highly of how clean the facility is. Equipment described as new or newer is a mix of commercial and regular-sized machines. The dryers, in particular, have been singled out for praise.
Customer service ratings are high, and the staff are described as friendly and willing to go the extra mile for customers. The grounds and equipment are well maintained by on-site staff.
The add-ons, like the free wash and dry on the 2nd Tuesday of every month, plus the mini pantry of food and paper goods, enhance this service offer. Drop-off and Wash/Dry/Fold services make options available for different customer needs.
Adding to the convenience, the late hours that this laundromat is open and the fact there is phone pay on some machines help make doing laundry as painless as possible. Overall, Big Ben Cleaners & Sugar Creek Laundry seems to be a clean, well-kept laundromat with good service and with some unique features that set it apart from the competition. While there are a couple comments about higher prices for the larger machines, overall customers seem generally satisfied with the value provided and are willing to return and recommend this laundromat to others.
