Here’s a summary of what customers describe about Big Ben Cleaners & Olive Street Laundry:
Services:
- Laundry (self-service and wash & fold)
- Dry cleaning
- Alterations and repairs
Business Type:
- Locally-owned laundry and dry cleaning business
Quality of Service:
- Clothes described as “amazingly taken care of and washed”
- Highly praised customer service
Customer Service:
- Consistently described as kind, generous, and helpful
- Staff noted for being attentive and friendly
- Willingness to credit accounts for minor issues (missing socks)
Cleanliness:
- Generally described as clean or very clean
- Staff observed actively cleaning machines, floors, and windows
Equipment:
- Machines described as newer and clean
- All machines reported to be in working order
Pricing and Promotions:
- Wash & Fold Laundry: $2.10/lb
- Free drying offered Monday through Friday from 10 AM to 4 PM (or 7 AM to 4 PM, slight discrepancy in reviews)
- Dryers otherwise priced at 25 cents for an unspecified number of minutes
- Washer prices vary depending on size and soil type
Alteration & Repair Prices:
- Zipper Replacement (Standard Jeans): $18.00
- Men’s Dress Pants Re-hem (Blindstitch): $6.00
- Button Down Shirt / Button Sew: $2.00 per button
- Coat / Blazer Button Sew: $4.00 per button
- Men’s Dress Pant Pocket seam tear w/patch: $15.00
- Men’s Dress Pant Pocket seam tear: $8.00
Facilities:
- Plenty of rolling baskets and folding tables
- Television available
- Seating provided
- Change machines
- Detergent and snack machines
Additional Services:
- Pick-up and drop-off service mentioned
Community Involvement:
- Expressed passion for serving and supporting the local community
Overall Customer Experience:
- Consistently positive reviews
- Praised for cleanliness, friendly service, and well-maintained equipment
- Multiple customers express intention to return or use regularly
Summary: On the whole, Big Ben Cleaners & Olive Street Laundry received rave reviews from their customers. Customers seemed to like this place particularly for their customer service, cleanliness, and well-maintained equipment. Many appreciated that it was locally owned and community-oriented. The free drying promotion on offer said volumes. Within the laundromat, services include not only self-service laundry but other amenities, such as wash & fold and alterations. In addition to this, the prices of these extra services are rather transparent. Overall, clients state satisfaction with the given services, friendliness on the part of staff, and overall cleanliness. Thus, the business appears to have carved out some sort of niche for itself within this industry because of its attention to the needs of customers and quality service.
