Here’s a summary of what customers describe about Magic Touch Dry Cleaners:
Services:
- Dry cleaning
- Alterations
- Stain removal
Quality of Work:
- Generally described as good
- Customers report satisfaction with how their clothes are cleaned and prepared
Staff:
- Consistently described as kind, helpful, and patient
- One employee (AC) is specifically praised for ensuring quality work
- Staff is noted as friendly
Customer Service:
- Highly rated by customers
- Willing to accommodate urgent requests (as in the case of the pastor needing a shirt cleaned quickly)
- Flexible with pickup times for late customers
Turnaround Time:
- Typically offers 24-hour turnaround
- Capable of faster service when needed (as demonstrated in the urgent shirt cleaning case)
Pricing:
- Described as “a little on the expensive side” by one customer
- Specific prices mentioned:
- $20 for a long and short sleeve dress shirt
- $30 for one formal dress
Notable Points:
- Long-standing relationships with some customers (“go to cleaners for years”)
- Praised for maintaining good customer service in a time when it’s perceived to be declining
Areas for Improvement:
- One customer advises to “watch what they return to you,” suggesting potential issues with item tracking or return
