Excellent Customer Service: As there are attendants present in the Express Coin Laundry, one customer reported a very pleasant experience where on malfunctioning of one of the machines, they were found to be very helpful to the customer.
Cleaning/Maintenance Issues: Nevertheless, many clients indicated that this facility could be improved in terms of cleanliness and maintenance. Floors need to be swept, machines cleaned, some had detergent caked in the dispenser.
Prices: Clients mentioned that at Express Coin Laundry, prices are moderate: $5 for a triple loader and $1.50 to get a load dry.
Machine performance: Some machines had problems, such as a washer that did not work right or a dryer that was too hot. Others reported good washers and fast dryers.
Busy and Crowded: It is quite popular, and they say that sometimes it does get too busy and overcrowded in there; they say that parking and finding machines could be a problem.
Good location: By contrast, Express Coin Laundry is located in an area that has quite a few shops around it, and the customers can shop or visit these shops while they wait for their clothes to be ready.
Opinions, in general, are divided: some customers praise great customer service and a good location, while others get frustrated with the lack of cleanliness and maintenance and the busyness of the atmosphere.
