Here’s a summary of what customers describe about Old Town Dry Cleaners:
Quality of Service:
- Consistently described as excellent
- One customer called it the “Best dry cleaner in NWA” (Northwest Arkansas)
- Items reported to be cleaned perfectly and looking great
Pricing:
- Described as “fair” and “in line with every other cleaners” in the area
- One specific price mentioned: $12 for dry cleaning a wool coat
Services:
- Dry cleaning
- Pressing
- Pick-up and delivery service available
Customer Service:
- Staff described as friendly
- Positive experiences reported across multiple locations (Pinnacle Hills and Bentonville)
Turnaround Time:
- One customer mentioned items were completed quickly
Customer Loyalty:
- One customer reported using them for over 30 years
- Several customers expressed intention to return and recommend to others
Locations:
- Multiple locations mentioned, including Pinnacle Hills and Bentonville (N. Walton)
Notable Comments:
- One customer shared a story about a $3 Goodwill coat that was transformed after $12 dry cleaning
- Another praised the pick-up and delivery service, noting accurate quotes
Business Characteristics:
- Locally owned
Areas for Improvement:
- One customer mentioned inconvenient Saturday hours
Overall Impression:
- Very positive
- Consistently good experiences reported across different locations
- Appreciated for quality service and fair pricing
Old Town Dry Cleaners is portrayed as a high-quality, reliable dry cleaning service in the Northwest Arkansas area. Customers consistently praise the quality of their work, with clothes reported to come back clean, well-pressed, and looking great. The pricing is generally viewed as fair and competitive with other cleaners in the area. The staff receives high marks for friendliness and good service across multiple locations. Many customers express loyalty to the business, with one even mentioning using them for over 30 years. The available pick-up and delivery service is appreciated for its convenience and accuracy. As a locally owned business, it seems to have built a strong reputation in the community. While one customer noted inconvenient Saturday hours, this was the only negative comment among otherwise very positive reviews. The combination of quality service, fair pricing, and friendly staff appears to make Old Town Dry Cleaners a preferred choice for many in the Northwest Arkansas area.
