Here’s a summary of what customers describe about The Surprise Laundromat:
Pricing:
- Described as “fair” and “affordable”
- One customer mentioned 3 big loads for $15
- Specific prices for individual machines not provided
Payment System:
- Accepts quarters
- Change machine available for getting quarters
- No need to load money onto a card (unlike some competitors)
Services:
- Self-service laundry
- Drop-off and pick-up service available
Facility:
- Clean and well-maintained
- Fresh and clean air
- Spacious and comfortable folding/waiting area
Equipment:
- State-of-the-art washers and dryers
- Machines appear new and in excellent condition
- Variety of sizes: small, medium, and large washers
- Large dryers available
- Soap vending machine on-site
Staff and Customer Service:
- Attendant on duty seven days a week
- Staff described as helpful, friendly, and knowledgeable
- Owner greets customers and offers assistance
- Specific staff members (Miss Joe and Tiff) praised for their service
Additional Features:
- Easy to get to location
- Not overly crowded (at least during some customers’ visits)
- Busiest time noted as Sunday mornings
Overall Satisfaction:
- Very high
- Customers highly recommend the laundromat
- Described as the “best laundromat” by some customers
- Preferred over other nearby laundromats
Surprise Laundromat excels in the playing field based on cleanliness, modern equipment, and customer service. Self-service and drop-off at modest prices can meet a wide range of needs, from truck drivers and onwards. Spotless environment, new machines, and spacious waiting area add to the amenability of the place. Friendly staff-attendant always present and very involved owner-ensures good service. The added features of soap vending PLUS a convenient location further enhance its appeal. Put these factors together, and they form a laundromat experience that is generally very pleasing, which encourages customer loyalty and recommendations.
