Here’s a summary of what customers describe about Estrella Laundry:
Pricing:
- Described as fair and reasonable
- Washers for 3/4/5 loads start at $3.50 and increase by $0.50 for larger sizes
- Daily specials are offered
Services:
- Self-service laundromat
- Drop-off laundry service
- Stain removal (including sharing techniques with customers)
Facility:
- Clean and well-maintained
- Bathroom is clean
- Free Wi-Fi
- Cable TV
- Basketball hoop
- Located in a neighborhood (some GPS issues noted)
Equipment:
- Various washer sizes available
- Good quality washers and dryers
Staff and Customer Service:
- Consistently described as friendly, helpful, and welcoming
- Attendant always on site
- Staff actively maintain cleanliness (disinfecting, sweeping)
- Help customers with carrying laundry to cars
- Multilingual staff (English, Navajo, and Spanish speakers)
- Owner is present and helpful
Additional Features:
- Change available with debit/credit card at the front desk
- Counters for folding laundry are kept clean
- Safe location
Overall Satisfaction:
- Very high
- Customers express intention to return
- Highly recommended, even for those traveling from other areas
Estrella Laundry differs from all others by treating their clients like royalties, cleanliness, and amenities. The staff is friendly, can speak multiple languages, and goes out of their way to make sure their customers are comfortable and explains everything to them step by step. The beautifully maintained facility has a number of amenities, including free Wi-Fi, cable TV, and even a basketball hoop for the customers’ convenience. This encompasses value-for-money pricing, special offers each day, as well as the added convenience of obtaining change through debit/credit card. In this respect, budget travelers and customers are also accommodated. The highly reputed drop-off service, together with a safe and clean environment, add to customer comfort. Except for a slight problem in following the GPS directions, Estrella Laundry has quality service, cleanliness, reasonable prices, and extras to create very satisfied customers who come from all over town to take advantage of this superior laundromat.
