Here’s a summary of what customers describe about Elite Cleaners:
Services:
- Dry cleaning
- Laundry (including shirts)
- Washing and ironing
- Cleaning of large items (king blankets, quilts, comforters)
- Cleaning of specialty items (tactical vests, suits)
- Delivery service available
Quality of Service:
- Consistently described as high quality
- Attention to detail noted
- Items described as clean, fresh-smelling, and neatly folded
- One customer mentioned their suit looked renewed (“made my suit age backwards”)
Customer Service:
- Staff described as helpful, friendly, and professional
- Responsive to customer needs
- Specific staff members (Anais and Issis) praised for their service
- Owner (David) mentioned as nice and down-to-earth
Turnaround Time:
- One customer received items quicker than quoted
- Another had a large amount of laundry done within 3 hours
Pricing:
- Mixed feedback on pricing
- One review states they are “not the cheapest” but worth the extra cost
- Another mentions “great price”
- A first-time customer found the price “reasonable”
- No specific prices mentioned
Convenience:
- Delivery service praised for convenience and promptness
Overall Customer Satisfaction:
- Generally very positive reviews
- Multiple customers express intention to return or continue using the service
- One reviewer “can’t recommend them highly enough”
Additional Notes:
- Appears to handle all aspects of regular dry cleaning needs and special/ urgent requests.
- Able to clean everything from clothes to large linens and specialty gear.
These reviews paint Elite Cleaners as a quality dry cleaner and laundry service, one that really takes good care of the customer. They seem to do quite well with general dry cleaning requests to special requests and items that are a bit unusual.
Customers are satisfied with the cleaning-the things are really clean, fresh-smelling, and well-presented. A number of reviewers praised the attention to details.
Staff at Elite Cleaners rank very highly in terms of customer service; several times throughout, helpfulness, friendliness, and professionalism are talked about. This level of customer service seems at times to be a major factor as to whether the customer returns. There seems to be some variation in the perceptions of customers regarding the pricing-from “not the cheapest” to “great price”-but nevertheless, everyone seems to support the fact that given the quality of service, the price call is appropriate. Worth paying a little more would suggest customers derive value from the services on offer, even as perhaps they might pay a little more than at other cleaners. It is also said that the service is convenient, particularly the delivery option, which adds value for customers that might have, pretty busy schedules. Overall, Elite Cleaners’ reputation is built on a foundation of high-quality dry cleaning and laundry, paired with good customer service. Suitable prices are not thus mentioned, but the general vibe is that quality justifies the price, therefore offering high customer satisfaction and loyalty. It appears that the business is able to handle a wide range of requests on cleaning needs, from everyday items to more specialized requests.
