History and Experience: Arcadia Dry Cleaners is indeed an old-timer, as they started business in 1957 in Phoenix. They have stayed in the same location, but since 1977, the same family has been operating. That is 60 plus years of experience gathered! They have a staff of 16 people, some of whom have been working there for more than 38, 28, and 18 years. Experience galore!
Professionalism/Quality of Work: Customers speak to the great work these guys are performing, handling anything from everyday garments to fancy wedding dresses with care and professionalism.
Wedding Dress Cleaning and Preservation: They apparently pride in this signature service. They offer both cleaning and preservative services of wedding dresses; brides across are giving them two thumbs up regarding how they handle such precious gowns.
Prices: Now, here’s where it gets a bit fuzzy. One customer mentioned that wedding dress cleaning seemed pricey, but they figured it was standard for that kind of service. So it looks like they might be on the higher end, but folks aren’t making a big fuss about it.
Service and Turnaround Time: The staff gets high marks for their professionalism and sense of urgency. For regular dry cleaning, the turnaround time isn’t mentioned much. For wedding dresses, one customer said it took a couple of weeks, which they were cool with.
Family Business: It is, about as much of a family-run business as it gets; the same family has been running the place since 1977, which almost seems to give that personal touch that makes customers appreciate it.
Arcadia Dry Cleaners is generally a family-owned business that has, over the years, earned a good reputation. They seem not to be one of the cheapest cleaners in town; however, customers do report that, at least for specialty items like wedding dresses, they are worth what they charge. They stress that their history and professional staff are the keys to their sales pitch and helping to develop customer trust in their “Distinctive Dry Cleaning” pledge.
