From the customer reviews of The Hollywood Laundry:
Prices:
Self-Service:
- Regular wash load: $2.75
- Top load (10 lbs): $3.75
- Front load (25 lbs): $4.75
- Front load (50 lbs): $7.75
- Front load (60 lbs): $8.75
- Dryers: $1.00 for 16 minutes (or 25 cents per 20 minutes – inconsistency in reviews)
Fluff & Fold Service (10 lbs minimum):
- Regular Service (8-24 hours): $2.45/lb
- Express Service (4-6 hours): $2.95/lb
- Pickup and delivery service available
Facility Features:
- ATM at entrance (reported out of order in some reviews)
- Change machines (some reported out of order)
- Quarter-operated machines only (no card system)
- Arcade games
- Good ventilation
- Supplies available (detergents, fabric softeners, bleach)
- Well-lit
- Drop-off/pickup station
Staff:
- Named staff: Natalie, Ramona, Susana, Sam (owner), Daniel
- Known for friendly service
- Helpful with machine instructions
- Will watch customers’ laundry
- Professional even with difficult customers
Facility Conditions:
- Clean environment
- Quiet atmosphere
- Some machines reported as old or out of order
- Issue reported with black rubber residue on clothes in one case
Service Quality:
- Well-folded clothes
- Careful sock matching
- Good at removing tough odors (e.g., grass and sweat)
- Clothes smell fresh
- No shrinkage issues
- Available for same-day service (with some limitations)
Notable Points:
- Located in West Hollywood
- Owner provides personal attention to resolve issues
- Positive customer service experiences
- Open early (4am mentioned)
- Safe environment
Overall Impression:
The Hollywood Laundry is particularly praised for its fluff and fold service and staff friendliness. While some mechanical issues are reported with self-service machines, the facility maintains good cleanliness and professional service standards. The combination of various washing options, helpful staff, and attention to detail in the fluff and fold service makes it a popular choice, despite some equipment maintenance issues. The owner’s personal involvement in customer satisfaction appears to be a significant positive factor.
