Here’s a summary of what customers describe about Wash and Fold Laundromat:
Pricing:
- Self-service: $3.50 for one load of washing, $0.25 for dryer load
- Wash and fold service: Around $2 per pound
- Described as “cheap prices” for self-service
- Wash and fold service price considered reasonable given the convenience
Facility and Equipment:
- Clean and new machines
- All machines reported to work well
- ATM and coin change machines available
- Vending machine for detergent and laundry supplies
- Parking available
Staff:
- Consistently described as nice, helpful, and professional
- Owner (George) mentioned by name and praised
- Staff helps customers understand how to use machines
- Accommodating to non-English speakers
Services:
- Self-service laundry
- Wash and fold service with pickup and delivery
- Same-day service available for wash and fold
Convenience:
- Highly praised for convenience, especially the wash and fold service
- Pickup and delivery service from hotels for travelers
- Saves time and stress for those without transportation
Language:
- Staff able to assist customers who speak limited English
Cleanliness:
- Laundromat described as “extremely clean”
Customer Satisfaction:
- Generally very high
- Multiple customers express being “blown away” by the service
- Repeat customers noted
Unique Features:
- Combination of self-service and full-service options
- Pickup and delivery service particularly appreciated by travelers
Overall, it would seem that Wash and Fold Laundromat adequately provides for the diverse needs of its customers, from the resident genius carrying out his or her laundry to the traveler in a hurry seeking quick, full-service options. A combination of reasonable prices, cleanliness, friendly staff, and an offering of time-saving services equates to high customer satisfaction and repeat business frequently.
