Here’s a summary of what customers describe about OrangeBag Laundry:
Services:
- Laundry pickup, wash and fold, and delivery
- Dry cleaning
- Comforter cleaning
Turnaround Time:
- 24-72 hours (as stated by the company)
- Many customers report 24-48 hour turnaround
- One customer mentioned pickup at 1:30 pm and delivery the next day at 12:30 pm
Quality of Service:
- Consistently described as excellent
- Clothes reported to be clean, well-folded, and wrinkle-free
- Special attention to detail (underwear separated, socks paired)
- Comforters returned clean, neatly folded, and in labeled plastic bags
Customer Service:
- Described as friendly and professional
- Specific employees (Yalitza and Mirelith) praised for their service
Pickup and Delivery:
- Reported to be on time and reliable
- Pre-arrival notifications described as helpful and accurate
Environmental Approach:
- Advertised as toxin-free and eco-friendly cleaning service
Pricing:
- One customer provided specific pricing:
- $29.99 per comforter (all sizes)
- $8.95 service fee
- Total for two comforters: $80.93
- Some customers mention having a “4 bags a month plan”
- Generally perceived as worth the cost for the convenience provided
Overall Customer Satisfaction:
- Extremely positive reviews
- Many customers highly recommend the service
- Customers appreciate the time saved and convenience
Additional Notes:
- Company philosophy focuses on giving customers more free time
- Clothes returned in a large orange bag
- 100% satisfaction guarantee mentioned
- Some customers report using the service for extended periods (up to a year)
The reviews paint a picture of OrangeBag Laundry as a highly reliable, efficient, and customer-focused laundry service. The combination of convenient pickup and delivery, quick turnaround time, high-quality cleaning, and attention to detail in folding and organizing clothes contributes to overwhelmingly positive customer experiences. While only one specific price point is mentioned, customers seem to find the service worth the cost due to the time saved and quality of work. The company’s eco-friendly approach and focus on freeing up customers’ time for more important activities seem to resonate well with their clientele.
