Here’s a summary of what customers describe about Mary Lou’s Laundromat:
Facility and Equipment:
- Clean facility, described as “super clean”
- Spacious, with “more machines” and “lots of space”
- Recently transitioned from coin-operated to card-operated machines
Services:
- Self-service laundry
- Wash and fold service available
Pricing:
- Wash and fold service: 75 cents per pound
- Dryer: 1 quarter for 6 minutes (4 quarters for 24 minutes)
- Generally described as “affordable”
Staff and Customer Service:
- Mixed reviews on staff behavior
- Some describe staff as “great” and “professional”
- One negative experience reported with early closing and poor communication
Operating Hours:
- Some confusion or inconsistency reported about closing times
- Sign indicates closing at 10 pm, but one customer reports actual closing time is 9 pm
Management:
- Mention of a new owner taking over, leading to improvements in respect and cleanliness
Customer Satisfaction:
- Many positive reviews, with some customers expressing long-term loyalty
- One significant negative experience reported
Additional Notes:
- Welcoming atmosphere mentioned by some customers
- One customer describes feeling “at home” there
It’s a locally owned laundry service that is generally well regarded, offering self-service and wash-and-fold options. Its strong suits include cleanliness, spaciousness, and competitive pricing, which have won the loyalty of its customers. The recent upgrade to card-operated machines speaks volumes about modernization.
While the majority of these comments are positive, especially mentioning cleanliness and great value, one notable negative review concerns possible issues in communication and operating hours. This would therefore present an opportunity to improve on the consistency in service level.
Under new ownership, indeed, the laundromat does have some good changes in store, a concern for its customers. Removing these things might just do a little more good for this establishment’s reputation. Generally speaking, Mary Lou’s Laundromat can satisfy almost any customer’s needs: a clean laundromat rather at a cheap price and comfortable to work in. As there is always something to work on, judging by everything, the business goes smoothly and continues to be one of the favorite places to do laundry among the locals.