From the customer reviews of Neighborhood Laundromat East Haven:
Facility Specifications:
- Nearly 6,000 square feet
- Over 100 washers and dryers
- Smart Card Technology
- Multiple folding stations and carts
- 5 TVs with customer-controlled remotes
- Limited parking space noted during peak hours
Services:
- Self-service laundry
- Drop-off service (noted for neat folding)
- Specialty cleaning (successful with difficult stains like blood)
Pricing:
- Described as “reasonable” and “decent”
- Specific amounts not mentioned in reviews
Staff & Management:
- Owner Lee (Li) frequently mentioned
- Other staff members mentioned: June, Cong, and Ming
- Family-owned for 25+ years
- Known for exceptional customer service
Amenities:
- Free coffee and tea
- Free cookies
- Multiple TVs
- Plenty of folding space
- Sanitized tables
- Available supplies for purchase
Cleanliness & Maintenance:
- Consistently described as extremely clean
- New machines noted to work well
- COVID-19 safety measures in place
- Well-maintained equipment
- No musty smell from dryers
Notable Features:
- Customers travel from distant locations (Ansonia, Milford, New Haven)
- Large variety of machine sizes
- Highly organized
- Comfortable environment
- Strong customer loyalty
Overall Impression:
A premium laundromat facility that stands out for its exceptional cleanliness, professional management, and customer-focused amenities. The business has built a strong reputation that draws customers from considerable distances, with particular praise for the owner Lee and staff’s personal attention to customers. The facility combines modern technology with traditional hospitality, offering both self-service and drop-off options in a well-maintained, spacious environment.
