Here’s a summary of Prestige Cleaners & Tailors:
Price:
- Described as “reasonable”
- Specific amounts not mentioned (only reference is to finding $10 in a pocket)
Services:
- Dry cleaning
- Tailoring (e.g., taking in jeans)
- Same-day wash-and-fold service
- Wedding dress cleaning
- Rush service available
- Drive-thru service
Staff:
- Family-operated business
- Hilda mentioned as owner
- Known for remembering customers by name
- Extremely friendly and courteous
- Knowledgeable staff
Quality of Service:
- “TOP NOTCH” work quality
- Impeccable results
- Clothes folded to eliminate need for ironing
- Successful with difficult cleaning challenges (wedding dress with dirt, wine, cake)
- Consistent quality over many years
- Accommodating of rush requests
Customer Service:
- Above and beyond service
- Honest (returned found money)
- Very friendly and helpful
- Accommodating of customer needs
- Build long-term relationships with customers
- Know customers by name
Convenience:
- Drive-thru service available
- Timely service (example: alterations completed within week)
- Same-day service available
- Flexible with rush orders
Customer Loyalty:
- Multiple long-term customers (7+ years mentioned)
- Customers travel from outside area (north of Stamford)
- Strong word-of-mouth recommendations
- Highly recommended by existing customers to family and friends
Overall Impression:
Prestige Cleaners & Tailors provides very good service combined with quality work. Owning a family business has built them a reputation for honesty, reliability, and attention to detail. Their ability to take on challenging cleaning jobs, as well as other conveniences like drive-thru service and accommodating rush orders, has provided them with a truly loyal customer following. No specific pricing is described, but reasonable to the customer for the quality received. Knowing their customer base by name, their demonstrated honesty in approaching business, has set them apart in their marketplace.
