Here’s a summary of what customers describe about James Wong Laundry & Dry Cleaners:
Price:
- Described as “fair”
- Specific amounts not mentioned
Services:
- Dry cleaning
- Shirt laundry (with hand folding and starching options)
- On-site tailoring/alterations
- Household linens (sheets, tablecloths, pillowcases, duvets, napkins)
- Suede and leather cleaning
- Wedding gown services
- Pickup and delivery to homes and offices
- Rush service available
- Garment repairs and adjustments
Business History:
- Family owned and operated since 1937
- Serves Old Greenwich, Greenwich, Riverside, Cos Cob and surrounding areas
Staff:
- Owner noted as excellent
- Tony mentioned for alterations
- Oscar mentioned for delivery
- Cliff mentioned for service
- Professional and courteous staff
Quality Markers:
- Described as “NYC white glove experience”
- Expert spotting and pressing
- Hand-dipped starching available
- Professional laundering
- Attention to detail
- Quick turnaround times
- Rush jobs accommodated
Customer Service:
- Text notifications when items are ready
- Email communications
- Flexible delivery options
- Goes “above and beyond”
- Customer-first approach
- Friendly and courteous
- Long-term customer relationships (25+ years mentioned)
Turnaround Time:
- Quick service noted
- Rush orders accommodated
- Example: Alterations completed within 2-3 days (Friday to Monday)
Overall Impression:
James Wong Laundry & Dry Cleaners stands out as a long-established, high-quality service provider with a strong reputation in the Greenwich area. Their comprehensive service offerings, professional staff, and attention to detail have earned them loyal customers spanning decades. The business combines traditional quality service with modern conveniences like text notifications and flexible delivery options. While specific pricing isn’t mentioned, customers consider it fair for the premium level of service received. The combination of expert cleaning, on-site tailoring, and reliable delivery service makes them a preferred choice for both regular laundry needs and specialty garment care.
