Here’s a summary of what customers describe about The Laundry Basket of Norwalk:
Price:
- “Reasonably priced” wash/dry/fold service
- Example given: 4+ loads completed for under $16
- Coin-operated machines available
Equipment:
- Large quantity of washers and dryers
- Some machines with 80 lbs capacity
- New and efficient machines
- Various machine sizes available
- Machines work well (both washers and dryers)
Facility Features:
- WiFi available
- Television
- Restrooms
- Plenty of seating/benches
- Spacious facility
- Clean environment
- COVID precautions in place
Services:
- Self-service laundry
- Wash & Fold service
- Special care instructions accommodated
- Two-hour turnaround for Wash & Fold
- Staff assists with folding
Staff:
- Dawn specifically mentioned as helpful
- Friendly and accommodating staff
- Actively engaged management
- Quick problem resolution
- Helps with doors/quarters exchange
- Willing to watch customers’ laundry
Time Efficiency:
- 4+ loads completed in under 2 hours
- Quick service
- Can run errands while waiting
Cleanliness:
- Well-maintained facility
- Regular cleaning
- Staff actively maintains cleanliness
- Clean machines
Location/Convenience:
- Located in nice neighborhood
- Can be busy at times
- Enough space for customers
- Handles heavily soiled work clothes
Overall Impression:
The Laundry Basket of Norwalk stands out for its combination of excellent customer service, particularly from staff member Dawn, and modern facilities. The pricing is competitive, especially considering the large-capacity machines available. The facility’s cleanliness, comprehensive services (including special care for delicate items), and amenities make it a preferred choice. The owner’s active involvement and commitment to customer satisfaction is evident in the reviews. While it can get busy at times, the efficiency of the machines and helpful staff make it a highly recommended laundromat in the area.