Here’s a summary of what customers describe about Professional Touch Cleaners – PTC Norwalk:
Services:
- Dry cleaning
- Specialty cleaning
- Fire and water damage restoration
- Tailoring and alterations
- Button replacement
- Suede and leather cleaning (including boots)
- Wedding gown cleaning and preservation
Quality of Work:
- Consistently described as high-quality and professional
- Praised for handling difficult cleaning jobs
- Successfully cleaned heavily soiled items (e.g., salt-stained suede boots, dirty wedding gown)
- Skilled at tailoring and alterations
Staff:
- Owner (Michael) mentioned by name and highly praised
- Described as friendly, welcoming, and accommodating
- Goes “above and beyond” for customers (e.g., meeting outside of business hours)
Customer Service:
- Excellent and personalized service
- Responsive to specific customer preferences (e.g., particular way of doing business shirts)
- Willing to take on challenging cleaning tasks
Longevity and Reputation:
- Family-owned and operated for over 30 years
- Long-standing customers, some using the service for decades
- Known for handling delicate items (e.g., baby blankets)
Notable Points:
- Serves a wide range of clients including corporate executives, insurance companies, TV anchors, retail establishments, and musical ensembles
- Considered by some as “the best dry cleaning establishment in Fairfield County, CT”
Location:
- Located in Norwalk, CT
- Serves customers throughout Fairfield County
Pricing:
- Described as in line with other dry cleaners in the area
- No specific prices mentioned in the reviews
Overall, Professional Touch Cleaners – PTC Norwalk has a very good customer description. Indeed, the business excels in work quality, customer service, and handling of ninja cleaning tasks. Among some of the leading comments from customers are personal touches by the owner and staff who try to accommodate special requests, knowing how to take care of a great variety of garments and fabrics.
This business seems to have built an exceptionally good reputation from decades of operation. The customers reported are many, long-standing, and loyal, entrusting seemingly daily dry cleaning into hands involved with delicate or sentimental items. Their specialty cleaning, regarding suede boots and wedding gowns among other delicate items, was praised often across the reviews. The comments do not list the exact pricing, though it would appear that customers find the value excellent given the quality of the work and service provided. It is an enterprise that balances professional-grade cleaning with a personal touch of finesse and care.
