Here’s a summary of what customers describe about Dean Cleaners of Westport:
Services:
- Dry cleaning
- Wet cleaning
- Dress shirt cleaning
- Household linen cleaning
- Tailoring
- Wedding gown preservation
- Leather and suede cleaning
Staff:
- Previously owned and operated by Mr. & Mrs. Kim for over 33 years
- New ownership as of December 31, 2023: Mr. Richard Son and his wife Grace
- Described as warm, caring, and professional
Customer Service:
- Consistently described as excellent
- Staff goes “above and beyond” to meet customer needs
- Responsive and helpful, especially in urgent situations
Quality of Work:
- Generally described as high-quality and impeccable
- Praised for handling difficult fabrics well
- Mixed review regarding wedding dress cleaning (good cleaning quality, but some concerns about communication)
Notable Points:
- Long-standing business in Westport (over 33 years)
- Loyal customer base, with some patrons using the service since the late 1990s
- Handled delicate items like wedding dresses and veils
Community Involvement:
- Owners expressed gratitude for long-term customers and community support
- Mentioned seeing customers’ life milestones over the years
Recent Changes:
- Ownership change announced as of December 31, 2023
- Previous owners retired due to health concerns and desire for rest
Pricing:
- No specific prices mentioned in the reviews
Overall, customers speak very complimentarily of Dean Cleaners of Westport. The business stands out not only for its good customer service and excellent work but also for the years it has been part of the community. What customers seem to appreciate most is the personal, warm approach of the owners and staff, along with their readiness to meet any urgent needs and dexterous skill when working with a wide variety of garments and fabrics. This change of ownership has been positioned as a promise for continued quality service. Outside of the one wedding dress cleaning gone partially awry, the tone is absolutely positive. The indications are that this business has built up relationships over decades with customers, a loyal clientele appreciative of the quality of the work and personalized touch of its staff.