Here’s a summary of what customers describe about Laundry Express:
Services:
- Self-service laundry
- Wash and fold service with pickup and delivery
- Dry cleaning
- Commercial laundry services
Facility:
- Described as very clean and well-maintained
- Air-conditioned
- Located off Route 1 Stamford and I-95, exit 6
- Limited parking mentioned by one reviewer
Equipment:
- Brand new, high-efficient Electrolux machines
- High extraction machines that save time and money
- Hot water availability emphasized
- Large capacity dryers
Pricing:
- Washer prices: $2.75, $3.75, $5.75, $6.75, and $9.25 (based on washer size)
- Dryers: $0.25 per cycle
- Wash and fold service: One customer mentioned $25 for 7 shirts, pants, and socks, including $10 for pickup and drop-off at a hotel
Staff:
- Described as helpful, polite, and quick to assist
- On-site attendant always available
- Sandra mentioned by name for great customer service
Customer Experience:
- Generally very positive
- Praised for efficiency (self-service laundry completed in less than an hour)
- High-quality folding service, especially for dress shirts
- Easy to use website for customizing wash and fold orders
Additional Features:
- Comprehensive array of detergents and softeners available
- Good supply of carts
- Plastic cups available for change
- Functioning change machines
- Convenience store next door for snacks and drinks
Notable Points:
- 22-minute wash cycles
- 13-minute dryer cycles (clothes often dry in under 10 minutes)
- Emphasis on cleanliness and maintenance (staff seen actively cleaning)
Overall, customers speak very well of Laundry Express. It is reliably clean, with modern efficient equipment. The staff are recognized as helpful and courteous. The services vary, but at the same time, there is a wide range of choices: wash and fold, in particular, folding of clothes is great; the facility is well-maintained, professional, and truly oriented toward customer satisfaction. The fact that it does self-service, full-service wash and fold, including pickup and delivery, apparently fits many types of customers’ needs. There was one reviewer who mentioned limited parking, but generally, this does not appear to detract from the overall good experience. The price listing for washers and dryers is easily found, and at least one customer is pleased with it. It does appear to balance efficiency with quality service, as the business caters to a great degree of both self-service and full-service laundry needs.
