Here’s a summary of what customers describe about Superior Cleaners & Tailors:
Services:
- Dry cleaning
- Laundry services
- Tailoring and alterations
- Free delivery and pickup from workplace or home
Quality of Work:
- Consistently described as excellent
- Successful at removing difficult stains (e.g., oil)
- Extends the life of delicate clothes
- Skillful alterations (hemming, elastic replacement)
Staff and Customer Service:
- Described as courteous, caring, and professional
- Staff members (Frank, Don, Ron, Steve) mentioned by name for excellent service
- Praised for handling urgent situations (e.g., last-minute wedding alterations)
- Accommodating to customers’ needs (e.g., holding items for traveling customers)
Pricing:
- Described as “good” for alterations
- Specific prices not mentioned in the reviews
Convenience:
- 8 locations in the Danbury area
- Convenient location (between CT I84 Exits 2 & 3)
- Ample off-street parking
- Quick turnaround times
- Flexible with dry cleaning and laundry service needs
Technology:
- Uses state-of-the-art equipment
- Sends notifications via texts & emails when clothes are ready
Reliability and Consistency:
- In business for over 50 years
- Consistent quality over time
Customer Satisfaction:
- Highly recommended by reviewers
- Customers express loyalty and preference for Superior Cleaners
- Described as “lifesavers” in urgent situations
Additional Notes:
- Integrated network of stores for convenience
- VIP customer service mentioned
Overall, Superior Cleaners & Tailors is identified as a superior-quality, customer-service-oriented, and technologically progressive cleaner and tailor. A combination of quality cleaning and alteration services, professional and accommodating staff, and convenience factors such as multiple locations and free pickup/delivery appears to be the keys to customer satisfaction. Specific prices for services are not identified, but services are described in overall terms as affordable, especially for alterations. This seems like a business that has taken many years building up a solid set of customers who appreciate both the quality of the work and the customer service delivered. Urgent requests received, the use of technology to notify customers, and the staff out-of-their-way efforts are specifically the most highlighted aspects in the reviews.
