Here’s a summary of what customers describe about Tide Cleaners in Meriden, Connecticut:
Service Quality:
- Highly praised for quality of cleaning
- Successfully removed difficult stains (e.g., adhesive stains, stains on a flag)
- Garments described as looking “brand new” after cleaning
Staff and Customer Service:
- Consistently described as friendly, helpful, professional, and efficient
- Special mention of a long-term Hispanic female employee who provides excellent service
- Staff remembered for being polite and making the process smooth
Convenience:
- Offers a drop-off box for after-hours service
- Provides orange bags with customer info for easy drop-off
- Mobile app that tracks when garments are ready
- Often finishes cleaning earlier than expected
Turnaround Time:
- Quick service, sometimes same-day or next-day
- One customer noted getting a text about completed cleaning the day after drop-off
Additional Services:
- Cleaned and respectfully handled a veteran’s flag free of charge
- Neatly folded large items (e.g., queen-sized comforter)
Pricing:
- Described as “reasonable”
- One specific price mentioned: $47 for cleaning a queen-sized Ugg thick comforter, which the customer found surprisingly affordable
Customer Satisfaction:
- Many repeat customers
- Customers express intention to return and recommend to others
- Some customers drive from other towns specifically for this location
Overall Impression:
- Positive reviews consistently mention seamless service, helpfulness of staff, and quality of cleaning
- Appreciated for exceeding expectations in terms of stain removal and turnaround time
- Convenience features like the drop-off box and mobile app are highlighted as benefits
Company Information:
- Part of the Tide Cleaners brand, which is described as the “#1 brand in dry cleaning”
- Location was previously under different ownership before being bought by Tide Cleaners
While specific prices are not mentioned for most services, customers generally describe the pricing as reasonable. The one specific price mentioned ($47 for a large comforter) was considered very affordable by the customer. The combination of quality service, friendly staff, convenience features, and reasonable pricing seems to create a very positive overall experience for customers at this Tide Cleaners location.
