Here’s a summary of what customers describe about Hour Glass Cleaners:
Services:
- Dry cleaning
- Wedding dress preservation
- Alterations (dresses, pants)
- Cleaning and repair of down-filled coats
- Home/office pickup and delivery service
Pricing:
- Described as “very competitive”
- No specific prices mentioned in the reviews
Quality of Service:
- Consistently praised for high-quality work
- Quick turnaround times, sometimes faster than expected
- Attention to detail (allowing customers to inspect preserved wedding dresses before boxing)
Customer Service:
- Staff described as incredibly friendly
- Efficient communication (calling customers when items are ready early)
- Accommodating of urgent requests
Turnaround Time:
- Generally quick service
- Wedding dress preservation initially quoted at one month, but completed in about two weeks
- Same-day service available for some alterations
Convenience:
- Located on a bus line, making it easily accessible
- Offers home/office pickup and delivery service
Environmental Considerations:
- Described as “eco-friendly” by one long-term customer
Overall Impression:
- Highly recommended by multiple reviewers
- Customers express long-term loyalty (one for 9 years)
- Praised for exceptional service and quality
Additional Notes:
- One customer specifically mentioned a staff member named Pat, describing him as a pleasure to work with
Hour Glass Cleaners has received rave reviews from customers. Many rave about their quick, quality service, friendly employees, and how they can accommodate rush orders. Many services they offer are those that the average dry cleaners would not, such as preservation and alterations of wedding dresses. Customers also comment on fair prices, location convenience, and pick-up/delivery service. It also notes the eco-friendly plus side of the business. Even though no prices are mentioned, the service is competitive in price. Overall, the Hour Glass Cleaners seem to have a very loyal following and great reputation for fantastic service with quality work.
