Here’s a summary of what customers describe about La La Laundry:
Services:
- Self-service laundry
- Drop-off wash and fold service
- Pick-up and delivery wash and fold services for commercial accounts
Customer Service:
- Owner described as very kind, attentive, and helpful
- Staff praised as “super helpful and friendly”
- Owner assists customers with advice on laundry techniques
- Accommodating to customers, even those coming in late
Equipment and Facilities:
- New, clean machines
- Dryers reported to work effectively (fully drying clothes)
- Clean and well-organized environment
- Everything described as easily accessible
Quality of Service:
- Wash and fold service praised for quality (clothes “folded beautifully”)
- Clothes returned bagged with a handle for easy carrying
Atmosphere:
- Described as clean, welcoming, and relaxing
- Well-maintained surroundings
Additional Perks:
- Owner reported to give out free items (pen, hand sanitizer, laundry sack)
- For regular customers, they keep detergent and stain treaters on-site
Pricing:
- Described as having “the best prices in town”
- Wash and fold service described as “resonate price” (likely meant “reasonable price”)
- No specific prices mentioned in the reviews
Location:
- Referred to as “Torrington’s original Laundromat”
Generally, the reviews about La La Laundry are quite complementary. Customers seem to enjoy the cleanliness of this facility, the efficiency of the machines, but above all, the customer service provided by the owner and staff. The laundromat is described as a nice place to do laundry, with a number of customers saying that it is their favorite or “go-to” laundromat in the neighborhood. Pricing is not expected to be above reasonable-no price specifications were given-but the services were said to be reasonably priced. It is indicated that Wash and Fold is a popular service, by the fact that customers enjoy doing the work and find it very convenient.
