Here’s a summary of what customers describe about Minute Men Cleaners-Launderers:
Services:
- Dry cleaning
- Laundry services
- Alterations and tailoring
- Cleaning of household items (e.g., comforters, mattress pads)
- Free pickup and delivery service
Quality of Work:
- Described as “perfectly” cleaned every time
- Clothes handled with care
- Quality work mentioned by multiple customers
Customer Service:
- Highly praised, described as “outstanding” and “excellent”
- Staff (particularly Monique and Irene) treat customers “like family”
- Personalized service, including having clothes ready when customers arrive
- Prompt and courteous
- Issues resolved immediately
- Staff described as dependable, knowledgeable, and kind
Turnaround Time:
- Quick alterations mentioned
- Household items like comforters and mattress pads take about a week due to a thorough 6-step process
Pricing:
- Described as “reasonably priced” for alterations
- No specific prices mentioned in the reviews
Additional Notes:
- Shelton location specifically mentioned
- Long-term customers (one mentions 5 years)
- Highly recommended by multiple reviewers
- Seamstress (Irene) praised for talent and ability to handle “wardrobe emergencies”
- One review includes a response from management explaining the process for cleaning household items
Overall, Minute Men Cleaners-Launderers, particularly the Shelton location, receives very positive reviews from customers. The business is highly regarded for its excellent customer service, quality of work, and personalized attention. Staff members are frequently praised by name, indicating a strong personal connection with customers. While specific prices aren’t mentioned, the services are described as reasonably priced. The business seems to have a loyal customer base and is often recommended to others. The management’s response to a customer review also shows attentiveness to customer feedback and willingness to explain their processes.
