Here’s a summary of what customers describe about Soapbox Laundry:
Pricing:
- Described as “reasonable” by one customer
- Another customer mentions washers are “a little expensive for the area”
- Specific prices not mentioned in the reviews
Services:
- Self-service laundry
- Wash, dry, and fold service
- Dry cleaning (sent out and returned in a few days)
- Same-day service for wash and fold
Facility:
- Clean and well-maintained
- Larger than some customers expected
- Plenty of washers and dryers available
- Machines described as in good condition
- Quiet atmosphere
Payment Options:
- Accepts debit/credit cards for washers and dryers
- Cash option also available
Customer Service:
- Generally described as very good
- Staff noted as helpful when needed
- Owner mentioned as a “stand up guy” with regular communication
Quality of Service:
- Wash and fold service praised for perfect folding
- Fast turnaround for wash and fold (same-day service)
- One customer mentioned finding $70 returned that was left in clothing
Location:
- In Fairfield, CT
- Parking available
Customer Experience:
- Mostly positive
- Some long-term loyal customers (one mentioned using the service for over 10 years)
- Generally not too crowded
Additional Notes:
- Variety of machine sizes available
- Short wash cycles mentioned by one customer as a minor complaint
Overall Satisfaction:
- Generally high
- Many customers express fondness for the laundromat
- Some customers travel from out of the area to use this laundromat
Soapbox Laundry seems like one of those fully functional laundromats, fully equipped with both self-service and full-service options. It is among the cleanest, accepts modern modes of payments, and the service is good. Indeed, customers were pleased with the aspect of card-payment capability, available machines, and cleanliness. The wash and fold service was great and fast. While one customer noted that the washers seem to be not at the best value and tend to run on short cycles, overall the tone from comments indicates that customers feel they receive value for the services offered. With offers of consistent quality, passable customer service, and a facility in decent condition, there is reason to believe that this business has built up a loyal customer base. Last but not least, the honesty of the staff, as evidenced by the return of money, boosts the positive image further. In all, other than dependability and convenience, Soapbox Laundry portrays a customer-friendly laundry service that caters to the needs of both self-service and full-service laundry customers.
