Here’s a summary of what customers describe about Best Cleaners:
Quality of Service:
- Consistently praised for excellent cleaning quality
- Able to clean difficult stains that other cleaners couldn’t
- Clothes often described as looking “brand new” after cleaning
- Careful handling of items, including finding and returning lost accessories
Customer Service:
- Consistently described as excellent, friendly, and professional
- Staff noted as cheerful, helpful, respectful, and courteous
- Proactive in advising customers on garment care
- Some locations send email notifications when items are ready for pickup
Turnaround Time:
- Fast service frequently mentioned
- Same-day service available (as per business description)
Pricing:
- Generally described as reasonable
- One customer mentioned saving 20% due to staff advice
- One new customer found the price ($42 for 3 sweaters) higher than expected
Convenience:
- Multiple locations throughout central Connecticut
- Home delivery service available
- 24-hour drop-off option (as per business description)
Additional Services:
- Full-service tailoring available
- Handles a variety of items including shirts, suits, slacks, and special items like heirloom gowns and silk drapes
Environmental Considerations:
- Uses GreenEarth, an environmentally friendly cleaning method
- Encourages recycling of hangers
Technology:
- Uses barcode system for tracking items
Notable Comments:
- Long-time customers express consistent satisfaction
- One customer mentioned trusting only Best Cleaners for their dry cleaning needs
Overall Impression:
- Very positive
- Customers consistently praise the quality, service, and reliability
Best Cleaners is a high-quality, reliable dry cleaning service that puts much effort into customer satisfaction. The majority of customers leave positive comments regarding the neatness of the facility, the courtesy and helpfulness of the staff, quality of cleaning consistently, as well as the range of services offered. The environmentally-friendly cleaning methods used by the company and her encouragement of hanger recycling are definitely viewed as positives. Prices are reasonable for the most part, although for new customers, they may be considered a bit high. In fact, the secret of Best Cleaners’ success among its clients is linked to quality with speed and convenience options such as home delivery service and multiple locations.
