Here’s a summary of what customers describe about Swiss Cleaners & Uniform Services:
Staff and Customer Service:
- Consistently praised for excellent customer service
- Stephen, at the Vernon location, is frequently mentioned by name and highly commended for his:
- Friendliness
- Helpfulness
- Expertise in handling various garments
- Willingness to go above and beyond (e.g., accepting items after closing)
- Gladys is also mentioned for her personable and professional manner
- Staff described as accommodating, especially in urgent situations
Quality of Service:
- High-quality cleaning results reported
- Successfully handled difficult stains (e.g., ink stains)
- Careful treatment of delicate or older garments
- Uniforms, expensive coats, and other items cleaned to customers’ satisfaction
Pricing:
- Described as “cheap prices” and “very reasonable”
- Exact prices not mentioned, but customers seem satisfied with the value
Turnaround Time:
- Items reported to be ready on time
- Some mentions of fast and efficient service
Additional Services:
- Dry cleaning
- Uniform cleaning
- Pressing services
- Handling of special items like sports jerseys and woolen capes
Notable Comments:
- One customer received a hand-written thank you card mailed to their home
- Staff provided honest advice about potential risks with cleaning older garments
- Able to handle customer needs even when their computer system was down
Overall Impression:
- Very positive
- Customers consistently praise the service quality and staff
- Many express intentions to return or recommend the service to others
Swiss Cleaners & Uniform Services is a dry cleaner that genuinely looks after its customers, with high-quality cleaning service. The staff members, in particular Stephen at the Vernon location, are highly spoken of in terms of friendliness, helpfulness, and professionalism. The quality of cleaning is remarked on highly, with reasonable prices and an ability to handle all types of garments and cleaning challenges. One customer even mentioned getting a hand-written thank you note, which definitely goes over and above the call of customer care. Although no prices were mentioned, customers across the board reported reasonable or cheap pricing and great value for such a quality service. Overall, the reviews paint a picture of a reliable, customer-focused dry cleaning service that customers gladly recommend and return to.
