Here’s a summary of what customers describe about Madison Cleaners & Tailors Inc:
Business History and Character:
- Family-owned business operating for almost 68 years
- Described as having an “old-time” or “retro old school” vibe
Services:
- Dry cleaning
- Tailoring and alterations (hemming, fixing tears/rips)
- Stain removal
Quality of Service:
- Consistently described as excellent and reliable
- Many long-term customers (some for decades)
- Praised for attention to garment care and ability to handle difficult cleaning tasks
Customer Service:
- Staff and owner frequently described as friendly, professional, and helpful
- Owner noted as a “great conversationalist”
- Customers appreciate the personal touch and pride in work
Turnaround Time:
- Generally described as quick and efficient
- Some mentions of fast turnaround even for rush jobs
Pricing:
- Described as “reasonable” and “comparable” to other cleaners
Facility:
- Clean and professional environment
- No dedicated parking lot (street parking only)
Notable Strengths:
- Skill in difficult cleaning tasks (e.g., reviving extremely dirty items)
- Expertise in tailoring and alterations
- Ability to handle rush jobs effectively
Areas for Improvement:
- One customer mentioned needing to be specific about requirements
Overall Impression:
- Highly positive
- Trusted and reliable service
- Many customers highly recommend the business
Notable Comments:
- Called a “miracle worker” for restoring badly damaged suits
- Described as “the go-to cleaner for Fairfield county”
- One customer drives from a neighboring town specifically to use this cleaner
Overview Madison Cleaners & Tailors Inc tends to represent itself by having a long-standing establishment with a consideration of much repute in the disciplines of dry cleaning and tailoring. In appearance, the business has earned a strong and loyal following for the past years. Customers are highly satisfied with their work, be it normal dry cleaning or challenging tasks like stain removal and alterations. Owners and staff are very frequently praised for their friendly, professional service and their expertise in the care of garments. Many customers appreciate the personal touch and the pride taken in the work. The business seems to handle both routine cleaning and more specialized or urgent requests with equal aplomb. Specific prices aren’t mentioned, though the general sense is that it is fair and not especially out of line with competitors. It seems that Madison Cleaners & Tailors Inc offers good quality service with friendly staff and reliable results, thus greatly favored in the area. Even in towns farther away, some customers would travel down to their town to get their services from them.
