Here’s a summary of what customers describe about F & N Cleaners:
Price Information:
- “Little higher than other area dry cleaners”
- Described as “very reasonable” by long-term customers
- Specific prices not mentioned
Services:
- Dry cleaning
- Shirt laundry
- Alterations/tailoring
- Clothing repairs
- Special projects (including unique requests like umbrella canopy alterations)
- Zipper repairs (including on leather)
- Formal wear alterations (wedding dresses, prom dresses)
Quality of Work:
- Clothes “cleaned well”
- Suits “cleaned and pressed nicely”
- High-quality alterations
- Repairs look “like new”
- Thorough cleaning
- Handles unique/challenging projects successfully
Timeliness:
- True to estimated timelines (3-day turnaround mentioned)
- Quick turnaround available for rush jobs
- Reliable completion times
- On-time service
Customer Service:
- Excellent service
- Friendly staff
- Accommodating (stayed late to help customers)
- Goes above and beyond (helping customer retrieve dropped keys)
- Family-owned business
- Easy to work with
- Dedicated staff (Regina mentioned specifically for alterations)
Notable Features:
- Long-standing customer loyalty
- Handles unique/special projects
- Reliable service
- Known as the “go-to” in Wilmington
Overall Impression:
F & N Cleaners appears to be a well-established, family-owned business known for exceptional customer service and quality work. While prices are slightly higher than competitors, customers indicate the quality and reliability justify the cost. The business stands out for its willingness to take on unique projects, personal attention to customers, and consistent quality in both cleaning and alterations.
