Here’s a summary of what customers describe about Capitol Cleaners:
Pricing:
- Described as “reasonable” for specialty items (Santa suit mentioned)
- No specific dollar amounts mentioned
- ValueClub memberships available with discounts
Services Offered:
- Dry cleaning
- Uniform cleaning
- Formal wear cleaning
- Wedding gown cleaning
- Leather and suede cleaning
- Household items
- Outerwear
- Press-only services
- Alterations:
- Zipper replacement
- Button replacement
- Size adjustments
- Hem adjustments
- Drapery cleaning
- Bedspread cleaning
- Tablecloth cleaning
- Shoe cleaning
- Heir looming services
Quality of Service:
- Detailed inspection of garments
- Expert attention to problems
- Thorough cleaning
- Consistent quality
- Special attention to difficult items
- Pre-spotting service
Staff Characteristics:
- Very friendly
- Expert knowledge
- Attentive to detail
- Professional approach
- Takes time to explain issues
- Community-oriented owner
Notable Features:
- 24-hour standard turnaround offered
- Willing to take extra time for special cases
- Personal attention to customers
- Local business in Dover
- Long-standing community presence
Customer Service:
- Personalized attention
- Detailed garment review
- Honest about cleaning challenges
- Not rushed service
- Regular customer friendly
Important Notes:
- Some confusion about online presence
- Wrong URL on Google
- Ohio location confused with Dover location
- Invalid coupons online
Overall Impression:
Capitol Cleaners appears to be a well-established, community-oriented dry cleaning business with a strong focus on personalized service and quality work. The business stands out for its attention to detail and willingness to take extra time with challenging items. While there are some negative reviews, loyal customers defend the business’s reputation and cite years of reliable service. The personal attention and expert handling of garments seem to be key differentiators for this establishment.
