Here’s a summary of what customers describe about Mr. Kleen:
Pricing:
- Drop-off service: $1.25 per pound (for loads under 10 pounds)
- Super Size washer mentioned as $11.75
- Specific prices for other machines not mentioned
Services:
- Self-service laundry
- Drop-off service (wash, dry, and fold same day)
- Door Dash Laundry Service (new addition)
Facilities:
- Two convenient locations serving New Castle, Wilmington, and Newark, Delaware
- Open 24/7
- Attendant available from 8am-7pm, Monday through Sunday
- Range of washer sizes from small to large
- Multiple dryers available
- Coin-operated machines
- Coin machines available on-site
- TVs and WiFi provided
- On-site parking at both locations
Cleanliness:
- Consistently described as clean by customers
Customer Service:
- Generally praised as helpful and polite
- Some customers specifically mention good customer service
Equipment:
- Machines generally in good working order
- One review mentioned only one working Super Size washer at the time
Convenience:
- 24/7 operation appreciated
- Same-day service for drop-offs
- Multiple locations
Comfort:
- One customer mentioned it was cool inside despite high outside temperatures and heat from dryers
Drawbacks:
- Machines only accept coins (potential inconvenience for those who don’t carry cash)
- One review mentioned a spilled load on the floor during unattended hours
Overall Impression:
- Positive reviews from most customers
- Appreciated for cleanliness and good service
- Some customers express loyalty and preference for this laundromat
As such, Mr. Kleen is seemingly a very reputable laundromat chain that can be found in Delaware. People like it because it is open at virtually any time of the day, it is clean, and its customer relations are amiable. It has both self-service options and drop-offs aimed at different segments of needs. While having to exclusively rely on coins may cause inconvenience to some, located coin machines within the premises do offshoot this issue to an extent. Amenities like TVs and WiFi, in addition to comfort in the environment, apparently enhance the experience. The new Door Dash Laundry Service would suggest this business is keeping up with today’s convenience trends. Overall, Mr. Kleen is loyal through service, cleanliness, and convenience it would appear.
