Here’s a summary of what customers describe about Mr. Kleen Laundromat:
Pricing:
- Drop-off service: $1.25 per pound
- Washers:
- Small loads: $3.50
- Medium loads: $5.50
- Extra-large: $6.50
- Commercial (7 basket): $7.50
- Dryers: $0.25 for 5 minutes
- Full load of laundry reported to cost “under $40”
Services:
- Self-service laundry
- Drop-off wash/dry/fold service
- Door Dash Laundry Service
- 24/7 operation, 365 days/year
- Attendant present 8am-7pm daily
Facility Features:
- Two locations in New Castle, Delaware
- Large bathroom
- Rinsing sink
- Cash only (change machine available, no credit cards)
- On-site parking (though limited)
- Multiple washer sizes
- Large dryers with good airflow
- Brand new machines
- Clean and bright interior
Staff:
- Attendants specifically praised (Annette, Shay, Allesha, Blanca)
- Helpful with new customers
- Professional and friendly
- Regular cleaning maintenance
- Understanding of special situations
- Owner personally helps customers
Quality of Service:
- Efficient drying (about 30 minutes)
- Clean results
- Reliable machines (few reported issues)
- Quick turnaround on drop-off service
- Accommodating of emergency situations
Minor Issues:
- One reported broken dryer
- Limited parking
- Occasional exterior cleanliness issues
- Cash-only system
Overall Impression:
Mr. Kleen Laundromat is valued for its combination of reasonable prices, clean facility, and excellent customer service. The 24/7 availability, multiple machine sizes, and efficient equipment make it a convenient option. While there are minor issues with parking and payment options, customers particularly appreciate the helpful staff and consistently clean results. The drop-off service is noted as being reasonably priced and reliable, making it a popular choice for time-saving convenience.
