Here’s a summary of what customers describe about FOLDS Laundry Delivery Service/ FOLDS Wash House:
Services:
- Wash-and-fold service with pickup and delivery
- Cleaning of various items, including regular laundry and large items like comforters
- Weekly service option available
Pricing:
- No specific prices mentioned, but described as affordable
- Flat rate service for members
- Up to 50% savings with weekly service membership plan
Turnaround Time:
- 2-day turnaround for regular service
- Some customers mention 24-hour turnaround for certain items
Quality of Service:
- Consistently praised for high-quality cleaning, especially for whites
- Clothes described as smelling good and looking bright after cleaning
Customer Service:
- Staff (particularly Ms. Bessie and Ms. Joyce) frequently mentioned as friendly, kind, and accommodating
- Responsive to customer needs, even for last-minute requests
- Went above and beyond in some cases (e.g., pressing a shirt and delivering it free of charge)
Convenience:
- Pickup and delivery service highly appreciated
- Option to schedule regular weekly pickups
- App available for easy ordering
Environmental Considerations:
- Use of reusable laundry bags for pickup and delivery
Business Attributes:
- Black-owned business, which some customers specifically appreciate
- Local business
Reliability:
- Consistently on-time with pickups and deliveries
- No reports of late orders
Additional Notes:
- Particularly helpful for those unable to do laundry due to health issues or time constraints
- Some customers use the service for specific items (like whites or large comforters) while doing other laundry themselves
Overall, customers describe FOLDS as a reliable, convenient, and high-quality laundry service. They consistently praise the friendly staff, the quality of cleaning, and the convenience of pickup and delivery. The service seems to be particularly appreciated by busy professionals, families, and those with specific laundry needs. While specific pricing isn’t mentioned, customers generally find the service affordable and worth the cost for the convenience and quality provided.
