Here’s a summary of what customers describe about Wasco Clean Coin Laundry:
Pricing:
- Drop-off service: $1.50 per pound
- Described as “affordable”
- Specific machine prices not mentioned
- No monthly membership/discount program (customer suggestion)
Services:
- Self-service laundry
- Drop-off wash/dry/fold service
- Mobile app payment system
- Machine usage tracking
- Attendant monitoring service
Equipment:
- Various sized machines
- Good for large families
- Some maintenance issues noted:
- Few washers out of order
- Two dryers reported non-functional
- Change machine (gives dollar coins)
- Reliable machines overall
Staff:
- Notable mention of Michelle
- Characteristics:
- Helpful
- Friendly
- Polite
- Quick to address problems
- Attentive to customer needs
- Active cleaning and maintenance
Facility Features:
- Clean environment
- Limited seating
- No working bathroom
- Convenient location
- Can be busy at times
Notable Strengths:
- Cleanliness
- Professional staff
- Quick service
- Quality results
- Machine reliability
- Mobile app convenience
- Regular maintenance
Areas for Improvement:
- Bathroom functionality
- Seating capacity
- Change machine (dollar coins vs quarters)
- Machine maintenance
- No loyalty program
Customer Base:
- Attracts customers from distant areas (e.g., Milton, Florida)
- Regular weekly customers
- Long-term loyal customers
- Rated as best laundromat in Pensacola by some
It stands out for cleanliness, professional service, and modern amenities such as app-based payments. Although some infrastructure deficiencies, such as a bathroom and seating, are at a premium, the quality of service and reliability ensure that this is a preferred choice and attracts customers from other towns. The attentiveness of the staff and the standards of facility maintenance seem to be the key factors in customer satisfaction.