Here’s a summary of what customers describe about SuperMatt Laundry:
Pricing:
- Described as “reasonably priced”
- “Good prices”
(No specific amounts mentioned)
Locations Mentioned:
- 15th Street location (card system)
- Colleton location (coin operated)
Equipment:
- All brand new machines
- Multiple washers and dryers
- Efficient machines
- Cycle times:
- Wash: 25 minutes
- Dry: 30 minutes
- Total service time: approximately 1 hour
Facility Features:
- Spacious layout
- Vending machines with laundry supplies
- Parking lot (some concerns about litter)
- Clean environment
- Well-maintained machines
- Multiple machines available
Staff:
- Kelly (mentioned for cleanliness and security)
- AJ (helpful with coins)
- On-site attendants
- Customer-oriented service
Services:
- Self-service laundry
- Drop-off service available
Operating Hours:
- Not 24/7 (customers wish it was)
- Suggestion for attendant coverage until closing at 6:00
Customer Experience:
- Clean facility
- Helpful staff
- Quick service
- Less crowded in early mornings
- Some issues with unattended children
- Helpful customer community
- Easy in-and-out process
Suggestions from Customers:
- Extended hours desired
- Better parking lot maintenance needed
- Full-time attendant coverage requested
- Better supervision of children needed
This facility is exceptional: it is clean, newly equipped, and the children are better supervised. The attendants are available full-time, and the service is efficient, although extended hours are desired. Some operational improvements are suggested by the customers.