Here’s a summary of what customers describe about Tide Cleaners;
Pricing:
- Specific pricing only mentioned as “10 cents cheaper per garment” than competitors
- First-time customer discount: 50% off
- Described as “within budget”
- Wedding dress preservation: “reasonably priced”
Services:
- Dry cleaning
- Wash and fold
- Same-day pickup (if dropped off early)
- Wedding dress cleaning and preservation
- Stain removal
- Bulk item cleaning (comforters, coverlets, blankets)
- Curbside service available
Location & Access:
- Located on Main Street
- Plenty of parking
- 24-hour pickup available
- Convenient hours
Staff:
Named employees:
- Jocelyn (manager)
Characteristics: - Professional
- Courteous
- Friendly
- Responsive
- Helpful with mobility-challenged customers
Facility Features:
- New building
- Modern equipment
- Complimentary chilled water
- COVID-19 precautions
- After-hours pickup system
Quality of Service:
Strengths:
- Successful stain removal
- Professional handling
- Quick turnaround
- Proper packaging (bags for bulky items)
- Free re-cleaning if needed
Issues noted:
- Occasional inconsistency in cleaning instructions
- Some items requiring multiple attempts
Additional Benefits:
- 24/7 pickup availability
- Curbside assistance
- Professional packaging
- Free second attempts if needed
- Convenient carry bags for large items
Customer Experience:
- Generally positive
- Accommodating staff
- Efficient service
- Good handling of issues
- Long-term customer loyalty
- Professional presentation
The facility stands out for its combination of national brand reliability with local service quality. While specific pricing isn’t fully detailed, they appear competitive with special offers for new customers. The 24/7 pickup option and attention to customer service, particularly for those with special needs, are frequently highlighted positive features.
