Here’s a summary of what customers describe about Friendly City Laundry:
Pricing:
Washers:
- 1-2 load washers: $3.50
- 2-4 load washers: $6.00
- Large washers: $10.00
Dryers: - $3.00 per cycle
Staff:
Named employees:
- Ryan (owner) – highly praised for hands-on management
- Rosa – noted for cleaning and customer service
- Daniel – handles pickup & delivery inquiries
Characteristics: - Helpful
- Friendly
- Attentive
- Professional
Payment Options:
- Mobile app (with current discount offer)
- Cash/coins
- Card
- Bill exchange machine available
Facility Features:
- WiFi (network: Clean2022)
- Two TVs
- Charging station
- Restroom
- Vending machines:
- Snacks
- Beverages
- Laundry supplies
- Bill exchange machine
- App pay center
- Complimentary candy basket for children
Equipment:
- Modern machines
- Multiple sizes available
- Powerful washers
- Efficient dryers
- High-tech systems
Services:
- Self-service laundry
- Wash, dry & fold service
- Pickup & delivery available
- Staff assistance with app setup
- Special assistance for elderly clients
Notable Strengths:
- Exceptional cleanliness
- Modern equipment
- Strong customer service
- Multiple payment options
- Efficient operation
- Family-friendly
- Helpful staff
Additional Notes:
- Long-standing business (8+ years mentioned)
- Recent upgrades noted
- New management improvements
- Straightforward technology
- Time-efficient
- Suitable for large items (pillows/quilts)
The facility stands out for its combination of modern technology, competitive pricing, and exceptional customer service. The transparent pricing structure and multiple payment options make it accessible to various customers. The owner’s hands-on approach and staff’s helpfulness contribute to a positive customer experience, making it a preferred choice even for customers who need to drive further to use it.
