Here’s a summary of what customers describe about Carlson Cleaners:
Business Background:
- 35 years serving Sarasota
- Family-owned and operated
- Voted Sarasota’s #1 Dry Cleaner for 7 consecutive years
- Environmentally conscious
Services:
- Dry cleaning
- Laundry
- Area rug cleaning
- Outdoor cushion cleaning
- Fluff and fold service
- Specialty items (tapestries, uniforms)
- Weekly shirt service for businesses
Distinctive Feature:
- FREE pickup and delivery service (noted as Sarasota’s only all-free delivery service)
Staff Characteristics:
- Professional
- Responsive
- Customer-focused
- Problem-solving oriented
- Communicative
Notable Strengths:
- Quality work
- Exceptional customer service
- Schedule flexibility
- Strong communication
- Issue resolution
- Attention to detail
- Handling of valuable/sentimental items
Special Notes:
- Provided free service for veteran’s Marine uniform
- Careful handling of family heirlooms
- Business-to-business relationships
- Quick response to customer concerns
- Account credit system for resolutions
Pricing:
- Described as “competitive”
- Specific amounts not mentioned
- Credit system available
Additional Features:
- Downtown Sarasota service
- Business office pickup/delivery
- Environmental consciousness
- Long-term customer relationships
- Strong local reputation
While specific pricing isn’t detailed in the reviews, the business stands out for its comprehensive service offering and particularly its free pickup and delivery service. The combination of professional service, quality work, and strong customer focus appears to justify their repeated recognition as Sarasota’s top dry cleaner. Their handling of special cases (like the veteran’s uniform) and ability to resolve issues quickly demonstrates strong customer service values.
