Here’s a summary of what customers describe about P K Laundry:
Prices:
- Described as “reasonable and affordable”
- “Good prices” mentioned multiple times
- “Decent price” for wash, dry, and fold service
- No specific amounts quoted
Staff Mentioned:
- Ms. Deena/Dinea
- Mr. Ben
- Ms. Tina
- All described as friendly and helpful
Equipment:
- Large capacity washers
- New large washers recently added
- Some replaced dryers
- Quarter-operated machines
- Working change machine
- Some machines occasionally down
- Reliable machines overall
Facility Features:
- Recently added air conditioning
- Clean environment
- Not 24-hour operation but long hours
- Opens early
- Stays open late
- Convenience store next door
- Limited entertainment for children
Services:
- Self-service laundry
- Wash, dry, and fold service
- Staff always present
- Quick resolution of machine issues
- Immediate refunds for malfunctioning machines
Notable Aspects:
- Long-standing business (multiple years mentioned)
- Regular cleaning
- Consistent maintenance
- Good customer service
- Peaceful atmosphere
- Some customers travel from other areas (Plant City to Auburndale)
- New management improvements
- Slightly outdated appearance but functional
Customer Service:
- Problems resolved quickly
- Money refunded without questioning
- Helpful staff
- Friendly environment
- Good conversation among customers
- Professional management
While the reviews continually refer to reasonable prices and very, very good prices, no prices are quoted. It would thus seem this business does not compete on its pricing but rather reliability, cleanliness, and good customer service.