Here’s a summary of what customers describe about I&C Cleaners:
Price Information:
- Described as “fair and upfront prices”
- Specific prices not mentioned in reviews
Services Offered:
- Dry cleaning
- Wedding gown cleaning and preservation
- Christening gown cleaning and preservation
- Minor alterations
- Formal and prom dress cleaning
- Regular shirt service
- Comforter cleaning
- Stain removal
- Button repair/replacement
- Eco-friendly cleaning methods
Ownership & Staff:
- Family-owned business
- Operating since 1993
- Key staff mentioned:
- Imad (owner)
- Christina (specializes in wedding gowns)
Notable Characteristics:
- Customer Service:
- Remember customers by names
- Proactive communication about garment issues
- Long-term customer relationships (20+ years mentioned multiple times)
- Treat customers “like family”
- Quality Aspects:
- In-house processing
- Eco-friendly cleaning methods
- Attention to detail
- Specialized stain removal
- Proactive garment inspection
- Accommodating special handling instructions
- Special Expertise:
- Wedding gown preservation
- Formal wear
- Difficult stain removal
- White fabric cleaning
- Delicate garment handling
Customer Loyalty:
- Multiple mentions of 20+ year relationships
- Customers continuing service despite moving farther away
- Strong repeat business
- Customers traveling from distant areas (e.g., Avenues Mall area)
Facility Management:
- All work done in-house
- Top-of-line products used
- Professional preservation methods
- Quality control systems
Special Notes:
- Proactive about repairs and maintenance
- Communication about garment issues
- Specialized care for formal wear
- Strong reputation in Jacksonville area
- Operating since 1993
Summary:
I&C Cleaners stands out as a family-owned business with a strong focus on personalized service and quality. While specific prices aren’t mentioned, they’re described as fair. The business has built a loyal customer base through attention to detail, proactive communication, and specialized services, particularly in wedding gown preservation. Their eco-friendly approach and in-house processing contribute to their reputation for quality service, with many customers maintaining relationships spanning decades despite relocating farther from the facility.
