Here’s a summary of what customers describe about Normandy Cleaners:
Service Types:
- Dry cleaning
- Alterations
- Sewing work
- Delivery service
- Drop-off service
Pricing:
- Described as “affordable” and “reasonable”
- One customer mentioned expecting to pay $20 for cleaning and alteration of blazers but was charged “much less”
- Specific prices not detailed in reviews
Service Features:
- Door-to-door pickup and delivery available
- Quick turnaround times
- Early completion of orders frequently mentioned
- Status updates throughout the process
- Reminder calls for pickup
- Flexible scheduling for urgent requests
Business Characteristics:
- Family-owned
- African American-owned
- Clean establishment
- Drop station facility
Customer Service Highlights:
- Welcoming atmosphere
- Personal attention to customers
- Flexible hours for customer convenience
- Consistent communication
- Accommodation for rush orders
- Reminder calls
- Willingness to wait for customers
Quality Aspects:
- Careful handling of garments
- Professional pressing
- Reliable alteration services
- Consistent quality maintenance
- Attention to detail
Summary:
Normandy Cleaners emerges as a family-owned dry cleaning business that emphasizes exceptional customer service and quality work. While specific pricing isn’t detailed in most reviews, customers consistently describe the rates as competitive and affordable, with one customer specifically noting prices lower than expected for cleaning and alteration services. The business distinguishes itself through its comprehensive service offerings, including dry cleaning, alterations, and delivery options. Customer reviews particularly emphasize the personal touch provided by the owners, describing them as caring, professional, and willing to go above and beyond standard service expectations. The establishment appears to excel in both technical quality and customer relations, with multiple mentions of early order completion and careful handling of garments. The combination of professional service, quality work, and reasonable pricing has created a loyal customer base, with many reviewers indicating long-term commitment to the business. The owners’ approach to customer service, described as making customers feel “seen, valued, and heard,” appears to be a significant factor in their success.
