Here’s a summary of what customers describe about Strow’s Dry Cleaners:
Location:
- Jacksonville area
Pricing Structure:
- Basic items (with prepayment):
- Shirts: $1.99
- Shorts: $1.99
- Skirts: $1.99
- Pants: $1.99
- Basic items (without prepayment): $2.99
- Different pricing for:
- 2-piece suits
- 3-piece suits
- Coats
- Jackets
- Dresses
- Noted as running regular promotions
- Described as very competitive pricing
Services:
- Dry cleaning
- Pressing
- Tennis shoe cleaning
- Rush service available
- Special handling for formal wear
- Weekend accommodation for pickup (by arrangement)
Customer Service Highlights:
- Owner (Luke Strow) personally involved
- Accommodating for rush orders
- Flexible pickup arrangements
- Special consideration for bereaved families
- Personal attention to customers
Business Values:
- Faith-based operation
- Community-focused
- Family-oriented atmosphere
- Professional approach
- Commitment to quality
Quality Aspects:
- Consistent quality even with rush orders
- Professional handling of garments
- Reliable service
- Attention to detail
Summary:
Strow’s Dry Cleaners positions itself as a community-oriented, faith-based business with competitive pricing and exceptional customer service. Their base price point of $1.99 for basic items with prepayment is highlighted as particularly competitive in their market. The business stands out for its personal touch, with owner Luke Strow frequently mentioned in positive reviews. They demonstrate flexibility with rush orders and special circumstances, including weekend accommodations when needed. The establishment has earned loyalty through a combination of reasonable pricing, quality work, and strong community engagement, including charitable gestures such as supporting bereaved families. While specific pricing for all services isn’t detailed in the reviews, the business is consistently described as cost-effective. The operation appears to be successfully maintaining its position in the market while several competitors have closed, suggesting a sustainable business model that balances affordable pricing with quality service.
