Here’s a summary of what customers describe about Highland Cleaners & Laundry:
Pricing:
- Described as “fair” and “affordable”
- Prices explained to customers (though specific amounts not mentioned in reviews)
Services:
- Dry cleaning
- Alterations/tailoring
- Same-day alterations in emergency cases
- Button repair/replacement
- Stain removal
- Multiple washing treatments for tough stains
- Uses organic cleaning materials
Quality of Work:
- Effectively removes tough stains (coffee, collar stains)
- Quick turnaround (next-day service mentioned)
- Multiple washings when needed
- Clothes described as coming back “better than new”
- Successful handling of delicate items (dresses)
- On-the-spot repairs when needed
Staff/Management:
- Family-run business
- Owner (Miss Dee) specifically mentioned
- Known for being:
- Funny/humorous
- Understanding
- Accommodating
- Willing to handle rush jobs
- Goes “above and beyond”
Customer Service:
- Friendly greetings
- Explains processes and pricing
- Accommodates emergency requests
- Handles large group orders
- Makes spot repairs without extra wait
- Welcoming atmosphere
Customer Base:
- Serves entire families
- Medical students
- Multiple repeat customers
- Strong word-of-mouth recommendations
Notable Features:
- Uses organic cleaning materials
- Fast turnaround times
- Handles emergency situations
- Personal attention to detail
- Family-like atmosphere
While the reviews consistently praise the fair pricing, specific price points are not mentioned in any of the reviews. The business appears to have built a loyal customer base through quality service and personal attention.
