Here’s a summary of what customers describe about Crest Cleaners:
Services & Pricing Mentioned:
- Kilt cleaning: Previously $8.35, increased to over $18 (100%+ increase noted)
- Described as “pricey” but offers website coupons
- Competitive prices for the area
- Specific prices for other services not mentioned
- Website coupons available to offset costs
Services Offered:
- Dry cleaning
- Alterations
- Same-day service (Monday-Friday, drop-off between 9-10 AM)
- Laundered shirts
- Button replacement (no extra charge)
- Wash, dry, and fold service
- Starching available
- Drive-through service
Quality & Service:
- Fast turnaround times
- Professional alterations
- Effective stain removal
- Good garment care
- Organized storage system
- Neat packaging
- Items individually wrapped
- Long-term customer retention (20+ years mentioned)
Facility Features:
- Drive-through service
- Located next to Dunkin’ Donuts
- Ample parking
- Convenient location
Customer Service:
- Mixed reviews on staff attitude
- Some very positive experiences (free emergency service mentioned)
- Some complaints about communication regarding price changes
- Patient staff when handling billing questions
- Professional owner response to complaints
- Note about prices only given upon request
Issues Mentioned:
- Significant price increase without notice
- Some staff rudeness reported
- Lack of price transparency
- Smoking-related complaint about employee
Positive Highlights:
- Reliable service
- Quality work
- Convenient location
- Long-term customer relationships
- Professional owner response to issues
- Good organization system (found year-old alteration)
Overall Impression:
Crest Cleaners appears to be a well-established dry cleaning business with comprehensive services and generally good quality work, though prices are on the higher side. The main criticism centers around price transparency and communication of changes, while the quality of work and convenience are consistently praised.
