here’s a summary of what customers describe about La La Laundry:
Services:
- Offers both self-service and drop-off laundry options
- Same-day turnaround for wash & fold service
- Laundry delivery service available
- Maid services
- Clothing customization
- Special “laundry clinic package” mentioned
Quality of Service:
- Consistently praised for excellent customer service
- Attention to detail, especially with delicate fabrics
- Reliable in terms of timing and care of clothes
Staff:
- Described as friendly, hard-working, and professional
- The owner, Lucy, is specifically mentioned as personable and customer-focused
Facility:
- Clean environment
- Modern machines with variety of options (including cold water only machines)
- Uses a card system for machine operation
- Large capacity dryers available for bulky items
Unique Features:
- Sells plants, creating a pleasant atmosphere
- Painted clouds on the ceiling
- Fake grass and calm music for a relaxing environment
- Sells homemade detergent that customers praise for its scent
Pricing:
- Generally described as having “great rates” and “reasonable” prices
- Some mention that dryers are comparatively pricey
- Cold water machines noted to be more expensive
Customization:
- Ability to customize laundry service
Customer Loyalty:
- Many reviews mention long-term use of the laundromat
Areas for Improvement:
- Some found the prepaid card system to have a learning curve with unclear instructions
Overall Experience:
- Consistently positive reviews
- Described as “the best laundromat in NYC” by one reviewer
While specific prices aren’t mentioned, customers generally describe the pricing as competitive, with some notes about certain services (like dryers) being more expensive. The combination of quality service, clean and pleasant environment, and unique features like the plant shop seem to make La La Laundry stand out to customers. The laundromat appears to cater well to both self-service customers and those preferring full-service options, with a focus on creating a positive overall experience.